Just like any other device and vehicle, your bike needs maintenance. Taking good care of your Electric ensures a smooth riding experience, safe travels and a long bike lifespan.

Taking care of your bike, everyday&#xA0;Just like any other device and vehicle, your bike needs maintenance. Taking good care of your Electric ensures a smooth riding experience, safe travels and a long bike lifespan.&#xA0;Your Electric Two has mechanical, electrical and software parts.&#xA0;Always check your bike before you step on, and <a href="https://faq-veloretti.gorgias.help/en-US/periodical-maintenance-electrics-249349">periodically have your bike maintained</a>. Do not use it if you are unsure whether your Electric is in perfect condition. If necessary, contact Customer Care.&#xA0;If you use your Electric very frequently, it is vital to have all essential components checked regularly. A part may suddenly malfunction if you use it beyond its lifespan or recommended period of use. This may lead to falls and serious injuries. Damaged componentsRemove the battery immediately if you notice any damage to the electrical system. Check your electrical components on any damage and exposed live electrical components. When this is the case, remove the battery immediately. If you have a question or problem, please contact Customer Care. A lack of expertise can lead to serious accidents. Loose componentsMake sure there are no loose parts on your bike. Tighten bolts accordingly when noticeable. Pay extra attention to the seat post, front, and rear wheel bolts and tighten them accordingly.&#xA0; Hydraulic brakesBraking power. There needs to be a space of at least 1 cm between your brake lever and the handlebar when activated. Not the case? Bleeding of the brakes is required. Do it yourself, or get help from your local professional bike shop. You can use normal mineral braking oil if you need to refill the brake fluid.Squeaking braking sound? Your brake pads might be ready for replacement, or the brake disc needs cleaning. Do it yourself, or get help from your local professional bike shop. BatteryCharging. We advise you to charge after every ride.Cold weather. The battery range may be lower than average in cold weather. This is normal behaviour and will not impact the lifespan of your battery. When the battery is very cold, make sure to warm up the battery before you start charging. CleanKeep all components of the electrical system clean. Clean gently with a damp, soft cloth. The components must not be immersed into water or cleaned with a water jet or steam jet. TiresPressure. Having the correct tire pressure gives more battery range due to fewer friction. The right tire pressure is between 3 and 4 bar.Tire wobble. A wobble in a tire indicates that the inner tube is not in its correct place. This can result in a flat tire. Deflate and adjust the inner tube. Do it yourself or get help from your local bike shop. FirmwareWe recommend downloading the Veloretti App when available, so you are able to update your Electric with the latest firmware.

Everyday maintenance Electrics

Taking care of your ElectricJust like any other device and vehicle, your bike needs maintenance. Taking good care of your Electric ensures a smooth riding experience, safe travels and a long bike lifespan.&#xA0;Your Electric Two has mechanical, electrical and software parts.&#xA0;<a href="https://faq-veloretti.gorgias.help/en-US/everyday-maintenance-electrics-249346">Always check your bike before you step on</a> and periodically have your bike maintained. Do not use it if you are unsure whether or not your Electric is in perfect condition. If necessary, contact Customer Care.&#xA0;If you use your Electric very frequently, it is vital to have all essential components checked regularly. A part may suddenly malfunction if you use it beyond its lifespan or recommended period of use. This may lead to falls and serious injuries. Periodical maintenanceWith intensive use it is advised to check your bike more regularly. In that case also check your frame and fork for any signs of wear or damage. Maintenance checkTaking care of your Veloretti is just like maintaining a regular bike. All professional bike shops can perform general maintenance on our Electrics. We advise you to have the bike checked after riding the first 500 km, and after this every 1000 km or once a year if you don&#x2019;t reach 1000 km. LubricationYour bike is lubricated in the factory. Over time some moving components need to be relubricated. We advise to check at least the following components periodically to see if relubrication is necessary: hubs, pedals, headset. Please do not use solvent based lubrication (i.e. WD-40) but use specialised bike-lubrication (i.e. ball bearing grease) Hydraulic disc brakesCheck your disc brakes and brake pressure every 1000 km or at least once or twice a year.Braking power. There needs to be space for at least 1 cm between your brake lever and the handlebar when activated. Not the case? Bleeding of the brakes is required. Do it yourself, or get help from your local professional bike shop. You can use normal mineral braking oil if you need to refill the brake fluid.Squeaking braking sound? Your brake pads might be ready for replacement, or the brake disc needs cleaning. Do it yourself, or get help from your local professional bike shop. SaddleCheck your seatpost bolt every month to see if the position of the saddle has changed or when you notice movement.&#xA0; BatteryWhen storing the battery, if you are not using the bike for a long time, you should charge the battery once in 3 months, this will keep the battery &#x201C;active&#x201D; and the battery capacity at its best. Enviolo&#xAE;We advise calibrating your Enviolo&#xAE; after every Enviolo&#xAE; firmware update, after a rear wheel repair/maintenance and once or twice a year through the Veloretti App. TiresTires should be replaced when the profile is gone or when the tire&apos;s rubber is drying and you can see cracks in the rubber. When you replace the tire you should replace the inner tube with it, they have the same lifespan. The size of tires you need is: 29x2.00/50-622. RimsCheck for any loose or missing spokes. If loose or too tight, spokes can also lead to a wobble or a crack in the rim. Gates&#xAE; carbon belt driveKeep the belt clean with just some water. Check the tension of the belt. Move the belt up and down with your fingers, the belt should be able to move approximately 0,5 cm up and 0,5 cm down. Inspect visual damage. Check loose componentsMake sure that there are no loose parts on your bike. Tighten bolts accordingly when noticeable. Pay extra attention to the seatpost, front wheel and rear wheel bolts. Check damaged componentsCheck your electrical components for any damage and exposed live electrical components. When this is the case, remove the battery immediately. If you have a question or problem, please contact Customer Care. A lack of expertise can lead to severe accidents. Firmware update checkWe recommend downloading the Veloretti App when available so you are able to update your Electric with the latest firmware.

Periodical maintenance Electrics

Electrics

Maintenance

Which Electric bike frame sizes are available?

What are the weights of the Electric bikes?

What is the maximum speed of the Electric bikes?

What kind of battery is used in the Electric bikes?

How long does it take to charge the batteries and what are their ranges?

Can I also use the Electric bikes when the battery is empty?

What is the maximum weight capacity of the Electric bikes?

What kind of motor do your Electric bikes have?

On what kind of terrain can I ride the Electric bikes?

What kind of displays do the Electrics have?

Which app do I need for the Electric bikes?

Do the Electrics also work without the app?

What gears do the Electrics have?

What kind of brake system do the Electrics have?

Can I mount a child seat on the Electric bikes?

Will the bike rust?

Where can I find the frame number on Veloretti Electrics?

Do you sell spare parts for the Electric bikes?

How do I pick the right size for me?

Can I mount a child seat on the City bikes?

Do City bikes and Kids bikes rust?

What kind of brake system is used?

What kind of gears are available for City and Kids bikes?

Where can I find the frame number on Veloretti City and Kids bikes?

What is the maximum weight capacity of the City Bikes?

City and Kids' bikes

What kinds of service plans do you offer for Electric?

What kind of insurance do we offer in our Premium plan?

Can I purchase an insurance package after I received my Veloretti bike?

What does my Veloretti Electric insurance not cover?

How can I activate my insurance?

I haven't received a Qover insurance activation link but my Electric has already been delivered, what do I do?

My Electric bike has been stolen or damaged, how do I make a claim?

If I add accessories to my Electric bike, am I still covered by insurance?

What are my insurance obligations?

Where am I covered?

When and how do I pay?

How do I know if I am eligible for Qover x Veloretti insurance?

Service Plans and insurance

I haven't received my Veloretti gift card yet, what now?

Can I see the remaining value on my gift card?

Can I use the (digital) card in the Veloretti brand store?

I have lost my digital gift card, what now?

I've lost my physical gift card, what can I do?

Can I exchange the credit on the card for money?

Giftcards

Get to know your bike

How can I place an order?

I didn’t receive an order confirmation, what now?

How do I order spare parts?

I don’t live in the Netherlands, Belgium or Germany, can I still buy the Electric bikes?

Can I modify my order?

Can I cancel my order?

Is it possible to lease a bike?

What is the Dutch bike Plan and how does it work?

Ordering

Which payment methods can I use?

Where is my invoice?

Am I entitled to a VAT-free order/invoice?

Do I need to pay VAT / customs fee when placing an order from within the UK?

Payments and Invoicing

Ordering and payment

What are the delivery times?

What are the delivery costs?

Can I pick up my order in the Brand Store?

What countries do you ship to?

To what extent is the bike assembled upon delivery?

What should I do if I did not receive my order?

What should I do if I receive a damaged packaging or product?

Delivery

How do I return my order?

What is the return policy?

How much does it cost to return items?

How should I pack my bike for return shipment?

Can I exchange items?

When will I get my refund after I return my order?

Returns and refunds

What is the warranty policy?

Veloretti Warranty statement

Warranty

How do I assemble an Electric One?

How do I adjust the saddle height?

How do I install and use the battery?

How do I pair and calibrate the Enviolo Automatic gear shifting device?

How do I use the Electric One display?

How do I download the Veloretti app and connect my Electric bike?

How do I break in the disc brakes?

How do I mount the rear lock?

How do I attach the STVZO light?

How can I install the front carrier on a Electric One?

How do I assemble an Electric Two?

How do I install the front carrier on a Electric Two

How do I install the rear carrier on a Electric Two

How do I assemble a Caféchaser?

How do I assemble a Caféracer?

How do I assemble a Berlin?

How do I assemble a Robyn?

How do I mount a bell on a City bike?

How do I mount a lock on a City bike?

How do I mount grips on a City bike?

How do I mount a light on a City bike?

How do I install a front carrier on a City bike?

How to set the gears on a City Bike?

How do I mount a Porteur carrier on a City Bike?

City Bikes

How to assemble a Kids bike Tricycle?

How to assemble a Kids Bike Mini?

Can I convert the Tricycle into a Mini?

Can I convert the Mini into a Tricycle?

How do I assemble a Kids Bike Maxi?

How do I assemble a Kids Bike Junior?

How can I mount a bell on a Kids Bike?

How to mount a saddle on a Kids Bike?

How can I mount grips on a Kids Bike?

How can I mount a light on a Kids Bike?

How can I mount a lock on a Kids Bike?

How can I add training wheels to a Kids Bike Maxi?

Kids Bikes

Assembly and manuals

Maintenance City or Kids bikes

My bike or display is not turning on

I'm missing information like SoC (State of charge) or speed on my display

My display is damaged

Display

My Enviolo gears are not shifting

Calibration won't work

What do the lights on the Enviolo button mean?

Enviolo

I hear a ticking noise in my motor

My assistance level is not working

I don’t feel much power assisting me

Motor

My battery button is not showing any lights

Battery does not charge

What do the lights mean on the Battery button

What do the lights mean of my charger?

My battery range seems very low

Battery

My integrated front light is not turning on

My integrated rear light is not turning on

STVZO light is not turning on (Electric One)

Lights

My belt drive is too tight or loose

Belt drive

My rear wheel is not mounted straight (Electric One)

My fender needs adjusting

My saddle is too high or low

Wheel, fender, saddle

My tyre is flat

How to pump up my tyre?

My tyre has a wobble

Tyres

My lock keys are lost

Lock

Noise is coming from the wheel and fenders

Noise is coming from the disc brakes in the wheel

Noise is coming from my handlebar/front fork

Strange noise?

My City bike or Kids bike chain is too tight or loose

Bike chain

My City bike or Kids' bike rear wheel is not mounted straight

My City bike or Kids' bike fender needs adjusting

My City bike or Kids' bike saddle is too high or low

My City bike or Kids' bike brakes need to be adjusted

My gears don't shift (smoothly)

Gears and/or breaks

My City bike or Kids' bike tyre is flat

How to pump up my City bike tyre?

My City bike or Kids' bike tyre has a wobble

My City bike or Kids bike lock keys are lost

Noise is coming from the caliper hand brakes

Help with my bike

My Electric bike has issues/has defects. What can I do?

Can I do my own repairs/maintenance on the Electric bike?

Can I alter the Veloretti Electric with third-party components or accessories?

Manual - How to replace front carrier and front fender bolts

Manual - How to replace front fender bolts

My City bike or Kids bike has issues/has defects. What can I do?

Can I alter my City or Kids bike with third-party components or accessories?

City and Kids' Bikes

Repair

Can I lease an Electric bike directly with Veloretti?

What are lease benefits?

How does leasing of an Electric bike work?

In which countries is leasing an option?

Leasing for companies

Where and how can I book a test ride?

How can I cancel/change my test ride appointment?

Test rides

Contact

What is the Veloretti Outlet?

What kind of bikes are sold via the outlet?

Do I have a warranty when purchasing a bike?

What kind of discounts are used?

Outlet