Taking care of your bike, everyday 

Just like any other device and vehicle, your bike needs maintenance. Taking good care of your Electric ensures a smooth riding experience, safe travels and a long bike lifespan. 

Your Electric Two has mechanical, electrical and software parts. 

Always check your bike before you step on, and periodically have your bike maintained. Do not use it if you are unsure whether your Electric is in perfect condition. If necessary, contact Customer Care. 

If you use your Electric very frequently, it is vital to have all essential components checked regularly. A part may suddenly malfunction if you use it beyond its lifespan or recommended period of use. This may lead to falls and serious injuries.

Damaged components

Remove the battery immediately if you notice any damage to the electrical system. Check your electrical components on any damage and exposed live electrical components. When this is the case, remove the battery immediately. If you have a question or problem, please contact Customer Care. A lack of expertise can lead to serious accidents.

Loose components

Make sure there are no loose parts on your bike. Tighten bolts accordingly when noticeable. Pay extra attention to the seat post, front, and rear wheel bolts and tighten them accordingly. 

Hydraulic brakes

Braking power. There needs to be a space of at least 1 cm between your brake lever and the handlebar when activated. Not the case? Bleeding of the brakes is required. Do it yourself, or get help from your local professional bike shop. You can use normal mineral braking oil if you need to refill the brake fluid.

Squeaking braking sound? Your brake pads might be ready for replacement, or the brake disc needs cleaning. Do it yourself, or get help from your local professional bike shop.

Battery

Charging. We advise you to charge after every ride.

Cold weather. The battery range may be lower than average in cold weather. This is normal behaviour and will not impact the lifespan of your battery. When the battery is very cold, make sure to warm up the battery before you start charging.

Clean

Keep all components of the electrical system clean. Clean gently with a damp, soft cloth. The components must not be immersed into water or cleaned with a water jet or steam jet.

Tires

Pressure. Having the correct tire pressure gives more battery range due to fewer friction. The right tire pressure is between 3 and 4 bar.

Tire wobble. A wobble in a tire indicates that the inner tube is not in its correct place. This can result in a flat tire. Deflate and adjust the inner tube. Do it yourself or get help from your local bike shop.

Firmware

We recommend downloading the Veloretti App when available, so you are able to update your Electric with the latest firmware.