Returns and refunds
Please put your items back into the original box and packing materials. If you don't have the box anymore, we can send you a new one for a small fee. Electric bikes and City bikes Please contact Customer Care so that we can arrange for your return
Not convinced about your bike after a test ride? You can return it within 14 days in its original state and box. The same goes for accessories.
Warranty-related returns are free of charge. Otherwise, the below return fees will be deducted from your refund: Returning an Electric bike: €50 for pick up/transport to our warehouse Returning a City bike: €40 for pick up/transport to our warehouse
Our policy requires that bikes be returned in their original packaging. This means in the original box and using the original packing material. Keep in mind that allowing the bike or loose parts in the box to move can result in damage. Please use the
If you are not happy with your purchase and want to possibly exchange items, please contact Customer Care. Exchanges are only possible during the specified return period. Please keep in mind that we charge for return shipping . In the event of an
You will receive your refund within 10 business days after your items have been returned and processed in our warehouse.