Which payment methods can I use?
You can place your order using different payment methods. Please click here to view all payment options.
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Payments and Invoicing
Where is my invoice?
Your invoice is automatically emailed when your order is ready for shipment.
Am I entitled to a VAT-free order/invoice?
When making a company purchase you might be entitled to place a VAT-free order. There are a few requirements for this, such as providing us with a valid VAT identification number from another EU country. Please contact our Customer Care and provide
Do I need to pay VAT / customs fee when placing an order from within the UK?
We only ship our City bikes, Kids bikes and accessories to the UK. Because the United Kingdom is not a member of the European Union, additional fees may apply due to EU import/export regulations. - Orders below £135,00: We calculate VAT/tax in your