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Payments and Invoicing

Which payment methods can I use?

You can place your order using different payment methods. Please click here to view all payment options.

Where is my invoice?

Your invoice is automatically emailed when your order is ready for shipment.

Am I entitled to a VAT-free order/invoice?

When making a company purchase you might be entitled to place a VAT-free order. There are a few requirements for this, such as providing us with a valid VAT identification number from another EU country. Please contact our Customer Care and provide

Do I need to pay VAT / customs fee when placing an order from within the UK?

We only ship our City bikes, Kids bikes and accessories to the UK. Because the United Kingdom is not a member of the European Union, additional fees may apply due to EU import/export regulations. - Orders below £135,00: We calculate VAT/tax in your