Motor

I hear a ticking noise in my motor

If you hear a ticking noise in your motor, please contact Customer Care team on +31 (0) 20 2611433 or via email at [email protected]. It will help a lot if you can send us a video of the problem, so our tech team can take a look at it.

My assistance level is not working

You may need to re-calibrate your Enviolo in the Veloretti app. If that doesn't work, please contact Customer Care team on +31 (0) 20 2611433 or via email at [email protected].

I don’t feel much power assisting me

If you dont feel much power using the assistance levels via the display, then there could be an issue with the speed magnet that is attached to one of your spokes in the rearwheel. The speed magnet communicates with a sensor that is mounted on the