We offer two kinds of service plans for Veloretti Electric. Standard Plan Our free standard plan, with over-the-air and Bluetooth updates Premium Plan Our premium plan, which offers: Over-the air updates/automatically via roaming Theft
In collaboration with our partner Qover, we offer special insurance for our Electric bikes only. This yearly insurance policy covers theft and damage caused by accidents, vandalism, flooding, fire, and other external factors. Theft insurance
No, you are only able to purchase the premium insurance package during the time of purchasing the Electric on our website.
You are not covered by Veloretti Electric x Qover insurance under these circumstances: - The theft of the bike occurred when the bike was not locked by the frame or app lock provided by the manufacturer. - If the bike was in a place accessible to the
Qover will share an activation link with you via email between the moment your order is shipped and a maximum of two weeks after the delivery of your Veloretti Electric. Once your Electric bike is delivered, please make sure to click on the
If you haven't received your insurance activation link from Qover two weeks after receiving your Veloretti Electric bike, please get in touch with our Veloretti Customer Care so we can follow up. Please note that contracts are automatically canceled
If you want to file a claim for theft or damage, please fill out this form or contact Qover with any questions.
You will not be covered if you make technical modifications to the bike. However, you can add accessories such as a mudguard or child seat, but these will not be covered under this insurance unless they are originally delivered and for a maximum
To make sure you are covered by your Veloretti x Qover premium insurance policy, please make sure of the following: - Your contract must be activated through the means of the activation link shared by Qover. - In the event of theft, you must report
Theft and material damage cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland. The assistance guarantee is
You pay the premium annually, and your bike is covered for up to five consecutive years. A reminder and renewal email will be sent at three months, two months and one month before the expiration of your contract. At the end of the fifth year, your
Our premium insurance policy is for Veloretti Electric bikes only. This insurance covers your bike for up to five years, counting from the delivery date. The insurance is intended for people aged 18 and over who are official residents in the
