We're sorry to hear you're experiencing a problem. We've built a troubleshooting guide with the most common issues and how to go about these, click to start. Please reach out to our Customer Care if you need more assistance. If a special repair is
Please be careful when doing professional maintenance or repairs by yourself on the Veloretti Electric. We recommend visiting a local professional bike shop, preferably with an e-bike specialism or reach out to our Customer Care for support. The
Do not modify or upgrade your electric bicycle with third-party parts, unless Veloretti confirms that they are compatible. If replacement parts are required, only use parts officially approved by Veloretti. Modifications and changes to the original b
It’s come to our attention that some riders may not be correctly assembling their front carrier and front fender.Important: Please check that all the bolts on your front carrier are securely fastened to prevent any potential accidents.As an extra saf
It’s come to our attention that some riders may not be correctly assembling their front fender. As an extra safety measure, we are sending replacement bolts with added adhesive. This adhesive will effectively reduce the risk of loosening caused by vi