We're sorry to hear you're experiencing a problem. We've built a troubleshooting guide with the most common issues and how to go about these, click here to start. Please reach out to our Customer Care if you need more assistance. 

If a special repair is needed, we can pick up the bike to have it repaired in our warehouse. If you live in or near Amsterdam you can also book a repair with our brand store. 

Not sure if you're still under warranty? Click for more info on our Warranty policy.