My Electric bike has issues/has defects. What can I do?Updated 8 months ago

We're sorry to hear you're experiencing a problem. We've built a troubleshooting guide with the most common issues and how to go about these, click here to start. Please reach out to our Customer Care if you need more assistance. 

If a special repair is needed, we can pick up the bike to have it repaired in our warehouse. We have various partners spread across the country who are eager to help you! Click here to find a Veloretti partner near you.

Not sure if you're still under warranty? Click for more info on our Warranty policy.