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City and Kids' Bikes

My City bike or Kids bike has issues/has defects. What can I do?

We're sorry to hear you're experiencing a problem. We've built a troubleshooting guide with the most common issues and how to go about these, click to start. Please reach out to our Customer Care if you need more help. If a special repair is needed

Can I alter my City or Kids bike with third-party components or accessories?

Yes you can, but keep in mind that modification and damages to the original bike has an impact on the warranty. Click for more info on our Warranty policy.