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My City bike or Kids bike has issues/has defects. What can I do?Updated a year ago

We're sorry to hear you're experiencing a problem. We've built a troubleshooting guide with the most common issues and how to go about these, click to start. Please reach out to our Customer Care if you need more help. 

If a special repair is needed, please also reach out to our Customer Care. Our team will assist you in finding the most suitable solution. If you live in or near Amsterdam, our team can also book a repair with our brand store. 

Under warranty? Click for more info on our Warranty policy.

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