What is the delivery time?Updated 13 days ago
We’ll deliver Electric bike orders within 10 to 15 business days after order placement. Delivery can take place on business days, in the evenings, or Saturdays. We send updates over email.
It's good to know that accessories (such as bike locks) will be sent in a separate order, usually by DPD. You will receive a tracking code for this part of the order, when applicable.
Our Electric bikes are transported by Comans Transport. When shipping is planned with our transport partner, you will receive a track and trace code for this part of the order.
City bikes and Kids' bikes
We’ll deliver our City bikes and Kids' bikes within 3 to 10 business days after order placement. Due to customs protocol, orders shipped to the UK may take longer.
Delivery of City bikes will take place on weekdays. Our Kids' bikes and accessories can be delivered on weekdays, evenings, and Saturdays. We’ll send you an update after your order has left our warehouse. You will receive a tracking code to follow your parcel.
Ordered a City bike with a basket? Please note your basket will come in a separate delivery, and not together with your bike.
Only ordered accessories or spare parts? If you only ordered Electric accessories or spare parts, the delivery time will be between 3-10 business days. Orders can also be delivered in the evenings and on Saturdays, depending on the chosen carrier.