All articles


7 articles



What is the delivery time?

Electric bikes We’ll deliver Electric bike orders within 10 to 15 business days after order placement. Delivery can take place on business days, in the evenings, or Saturdays. We send updates over email. It's good to know that accessories (such as

What are the delivery costs?

Delivery costs are applied per bike in the order.

Can I pick up my order in the brand store?

Sorry no, you can’t pick up your online order at our brand store. Please note we only have Electric bikes and City bikes on display as show models but we don't have the storage space to sell these bikes in our brand store. A limited selection of

What countries do you ship to?

Electric bikes As we focus on building Veloretti, we're just delivering Electric bikes to the Netherlands, Germany and Belgium for now. Follow us on Instagram or subscribe to our newsletter so you can see when we open to more countries in future

To what extent is the bike assembled upon delivery?

Electric bike The Electric bike will arrive 99% assembled. The only thing left for you to do is to adjust the handlebars, mount the pedals, and digitally set up your bike. All the necessary parts and tools are included in the box. City bikes and Kids

What should I do if I did not receive my order?

If the status of your track and trace code hasn’t changed after a couple of days, please contact Customer Care. We will get in touch with the transport company in order to open an investigation. Please note that investigations might take a few days.

What should I do if I receive a damaged packaging or product?

Please take photos of the damage and send them to our Customer Care within two days. It's possible that only the box was damaged in transit, not the bike itself. You can remove the bike from the box and inspect it. If the bike is damaged, please