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Battery accident - My battery or charger gets extremely hotUpdated 18 days ago

Contact emergency services in case of fire or smoke, after that contact our customer care team.

  • Risk of fire or explosion if battery is used with an incompatible system.
  • Do not open, disassemble or pierce the battery due to a short circuit, fire or explosion risk.
  • In case of a drop, shock or similar event, do not continue to use the battery and return immediately for an examination.
  • Only use the original charger as supplied with battery due to the risk of fire or explosion.

It is possible for the battery to cause a fire, explosion or hazard if the battery is connected to an incompatible system. Do not open, disassemble or pierce the battery, as this can lead to short circuits, leaks, fires or explosions. If the battery falls to the ground or is exposed to a blow or similar event, do not continue to use the battery, take it to your retailer to examine. Use only the original charger supplied with the battery, otherwise, it can lead to an explosion or permanent damage. Used batteries must be disposed of at a suitable disposal point.

Do not intentionally short-circuit the battery. Never allow the plus and minus connectors to come into contact with each other.

A faulty battery can lead to overheating, smoking or burning. Do not use the battery near an open flame or at temperatures above 60 °C. High temperatures can cause the battery to burn or
explode. Do not charge the battery near open fire or in direct sunlight. This can cause errors or internal problems inside the battery, also damaging the protective function. It can lead to abnormal chemical reactions or malfunctions that lead to overheating, smoke and explosion.

When the battery gets hot, keep yourself and others a safe distance away from the battery. In case of damage or heat, you should avoid touching the battery. Do not heat or burn the battery. An overheated or ignited battery can cause battery cells to explode.

Please check our manual for all information regarding charging and batteries before using the bike.

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