Veloretti Warranty statementUpdated 9 months ago

Wherever you're heading, our bikes are made to make your daily commute a joy. We are proud of our bikes and want the best for our customers, that’s why we want to support you in the best way possible.

Our support team can be reached via this e-mail: [email protected] or by phone: +31(0)20-2611433

*Did you know you can also contact Veloretti partners for help? You can find the nearest location via this link: https://www.veloretti.com/locations

The warranty period of two years starts on the date of delivery, the warranty is applicable for all components on the bike except for wear and tear parts.
Veloretti will give you 5-year warranty on the paintwork of the frame and front fork against corrosion from the inside and 2-year warranty on chrome parts and other painted parts against corrosion.
During the valid warranty period(s) all parts, where it has been determined by Veloretti that there is a material and/or construction defect, will be repaired or reimbursed at Veloretti’s discretion.

The warranty can only be claimed upon presentation of the original purchase invoice. The warranty is transferable, on condition that the proof of warranty (the original purchase invoice) is presented. Batteries are excluded from transferable warranty because the current owner can’t give information about the history of the battery, how intensively it was used and how many times it was charged.

Our general terms and conditions can be found via this link

Service after your warranty period
Don’t worry, our customer care team is happy to help you after the warranty period! We will support you with knowledge and are offering the needed spare parts, the parts you need to repair your beloved bike can be ordered via our customer care team or our partners.