When your gears are not shifting, it could be due to a couple of issues:

Calibration wasn't sufficient and the Enviolo device needs to be (re)calibrated. Download the Enviolo manual and follow the instructions to calibrate your Enviolo.

The speed magnet ring could be in the wrong position or missing. The speed magnet ring should be mounted between the rear wheel hub and the Enviolo interface. You can contact our customer care team for instructions on how to check this.

There could be an error in the Automatiq, you can pull out the cable for a couple of seconds to reset the Enviolo. Try calibrating afterward.

Please contact our Customer Care and add a picture of the Enviolo hub. When placed, of changed the Speed magnet ring, re-calibration is required. Still not working? Please reach out to our Customer Care team for support on +31 (0) 20 2611433 or via email at [email protected].