When calibration is not working: 

• Disconnect the bike from the Bluetooth connection and turn the bike off
• After 30 seconds, turn the bike back on and reconnect via Bluetooth
• Check if the plug is connected correctly
• Check that the LED button on the Enviolo is lighting
• Check if the speed magnet ring is present
• Ensure that you are pedaling smoothly and consistently for at least 25 seconds at speeds higher than 15 km/h
• Make sure the assistance level is 0
• If the hub still won't calibrate, try changing devices to connect to the bike. 

Still not working? Please reach out to our Customer Care team for support on +31 (0) 20 2611433 or via email at [email protected].